Be transparent about traffic
Disclose where calls originate and keep source attribution accurate. Get approval for traffic sources before using them.
Respect consumer intent
Advertising should accurately describe the service and make it clear when a consumer is requesting information or a callback.
Follow campaign rules
Use the required qualification, geographic, schedule, and call-handling criteria for each active campaign.
Oversee sub-affiliates
Partners remain responsible for their traffic sources and sub-affiliates. Make sure everyone understands and follows the rules.
Keep useful records
Maintain source, consent, and dispute documentation needed to investigate call quality concerns accurately.
Address feedback early
Respond to quality feedback, investigate unusual patterns, and work with the partner team when campaign requirements change.
